teaching
Quality and Patient Safety
1. International Patient Safety Goals
2. Understanding and Learning from Errors
3. Human Factors and Learning from Errors
3. The Concept of The Customer
4. Patient Sasfety - The Risk
5. ISO Principles
6. Acrceditation
7. Health Care Delivary Setting
8. Juran Triology
9. Concepts of Quality
10. Healthcare Setting and Leadership
11. Strategic and Quality Planning
12. Utilization Management
13. Performance Improvement Models
14. Organizational Culture
15. Leadership
16. Leadership Commitment
17. Quality Management
18. Performance Improvement Tools
19. What is Quality
20. Aspects of Quality
21. Dimensions of Quality
22. Overview of Policies and Procedures
23. Process Approach
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